We want you to be completely satisfied with your purchase! If for any reason you need to return your backpack, you have up to 50 days from the date of purchase to do so. This gives you plenty of time to decide if the backpack meets your expectations.

To ensure a smooth return process, the backpack should be in good condition, meaning it must be clean, unused, and without any intentional damage. We understand that sometimes things don’t work out, so as long as the backpack is in a resellable state, we’ll be happy to process your return.

Yes, in order to process your return or exchange, we kindly ask that you provide your receipt or proof of purchase. This helps us verify the details of your order and ensure everything is handled correctly. If you have misplaced your receipt, please contact our customer service team, and we will do our best to assist you.

You have two convenient options for returning your backpack:

1. In-store return: Simply visit our store, and one of our team members will be happy to assist you with your return or exchange.
2. Mail-in return: If you prefer, you can ship the backpack back to us. Please note that shipping costs may apply, unless the return is due to a defect or an issue with the product. If you need help with the shipping process, feel free to contact us—we’re here to guide you!

We offer two flexible options to make sure you’re satisfied with your purchase:

• Refund: If you prefer, we can issue a refund to your original payment method. The amount will be credited back to your account as soon as the return is processed.
• Exchange: If you’d rather choose a different backpack or another product of equal value, we’d be happy to arrange an exchange for you. Our team can help you find something that better suits your needs!

Once we receive your returned item, we process refunds as quickly as possible. Typically, it takes between 5 to 10 business days for the refund to be reflected in your account. The exact timing may depend on your payment method and bank policies. If you have any concerns about the status of your refund, don’t hesitate to reach out to us—we’re happy to help!

We take product quality seriously, and we want you to feel confident in your purchase. If you notice a manufacturing defect within the 50-day return period, we offer a free replacement at no additional cost to you. If you prefer, we can also provide a full refund. Our priority is ensuring that you receive a high-quality product that meets your expectations!

If you have any further questions, don’t hesitate to reach out. You can contact us at [pashuclients@hotmail.com] or send us a message via WhatsApp or iMessage at +54 1138622795. We’re always happy to assist you!